Respect your Private Policy

Stephex Group is compliant with the GDPR reglementation

We care about you!

  • Introduction

Stephex Holding Comm. VA, with registered office at Lovegemstraat 8, 1861 Meise registered in the Belgian Crossroads Bank of Undertakings under number 0899.130.177, is responsible for the processing of your personal data, (hereafter “Stephex” or the “Data Controller”).

We are committed to respecting the privacy of the Personal Data of the individuals with whom we interact. We have developed this Privacy Policy to describe how we collect, use and disclose the Personal Data of those individuals who visit our website and who are interested in our products or services.

By your use of the website, you confirm that you have read and understood this Privacy Policy. We also communicate this Privacy Policy on each contact form and require acknowledging that you have read and understood the policy before the data can be submitted.

For any question regarding the collection or processing of your personal data, or for any request to exercise your rights in relation to your personal data, you can contact us in writing at any time on the aforementioned address or via e-mail (

  • What is Personal Data?

Personal Data is any information about an identifiable individual, other than the person’s business title or business contact information when used or disclosed for the purpose of business communications. Personal Data does not include anonymous or non-Personal Data (i.e., information that cannot be associated with or tracked back to a specific individual). By your use of the website, you in any case consent to the processing and using of anonymous and non-Personal Data that is no longer identifiable.

  • What Personal Data Do We Collect?

Stephex’ website provides information about the Stephex products and services and allows you to contact Stephex. You can visit our website without telling us who you are or revealing any information about yourself. In addition, we collect the Personal Data that you submit to our website, such as your name, address, language preference, IP address and any other contact or other information that you choose to provide by:

  • using the “contact us” and “get your offer” forms or the newsletter subscription on this website;
  • registering to participate in a Stephex event;
  • allowing you to make use of any other functionalities offered on our website;
  • applying for a position with Stephex through this website; or
  • by corresponding with a representative of Stephex via e-mail using the hyperlinks created for that purpose.

  • Why Do We Collect, Use, and Disclose Personal Data?

We are only processing your Personal Data to the extent necessary for the intended purposes.

The Personal Data collected is used and disclosed for the following purposes:

  • to contact you if you have requested to be contacted by means of the contact form or get your offer form;
  • to handle any complaints that might arise in relation to our products or services as well as to provide after sales services;
  • to follow up on the sales process (communication of fee quotes and invoices);
  • to inform you of similar products or services as the ones you have purchased from us or with respect to which you have shown your interest;
  • to manage our customer relationships;
  • to send you (personalized) marketing, advertising, and promotional messages and other information that may be of interest to you, in relation to the products, services and events provided by Stephex. You can unsubscribe or opt-out from receiving these communications via the link in the marketing correspondence.

Most of the aforementioned processing activities are either necessary for the performance of a contract to which you are party or to perform the required pre-contractual measures, or justified on the basis of our legitimate interests, such as building and managing our customer and contractual relationships. Furthermore, we can process your personal data to the extent required by law.

  • Who has access to your Personal Data and where is it accessible?

Only our employees, agents, administrators or managers will have access to your Personal Data, to the extent necessary for realizing the intended purposes, mentioned above.

If the sharing of data is required for the aforementioned purposes, your personal data can be disclosed to third party service providers who require such information to assist us with establishing, maintaining and managing our relationship with you. In some instances, such parties may also provide certain information technology and data processing services to us so that we may operate our business. In those cases, third party service providers who process personal data on behalf of Stephex, if any, will be required to take appropriate technical and organizational measures to protect the security of that data, and to act only in accordance with the instructions of Stephex in respect of the processing of such data.

Your data will be stored exclusively in the EEA.

Personal Data may furthermore be disclosed or transferred to another party in the event of a change in ownership of, or a grant of a security interest in, all or a part of Stephex.

We may collect, use or disclose your Personal Data without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

If you are contacting us from Europe or the USA through our website, we may disclose your personal data (including a person’s business title or business contact information when used or disclosed for the purpose of business communications) to the relevant European and USA affiliate(s) or dealers of Stephex in order for them to answer your request and to provide you with any assistance needed.  The processing of your personal data will then be regulated by the applicable privacy policies that apply to the processing by the relevant European and USA affiliate(s).

  • How long do we retain your Personal Data?

Except as otherwise permitted or required by applicable law or regulatory requirements, Stephex will retain Personal Data only for as long as it believes is necessary to fulfill the purposes for which the Personal Data was collected (including, for the purpose of providing services to you, meeting any legal, accounting or other reporting requirements or obligations).

In any event and unless otherwise required by law, any personal data obtained and processed for commercial or marketing purposes will be deleted 6 years after the last contact with you.

  • What are your rights in relation to your Personal Data?

Pursuant to the GDPR, each individual, in your capacity of data subject, shall have the following rights:

  • The right to access your Personal Data;
  • The right to rectify and correct your Personal Data;
  • The right to erase your Personal Data (the “right to be forgotten”);
  • The right to restrict the processing of your Personal Data;
  • The right to object to any processing of your Personal Data;
  • The right to data portability.

Any request to exercise these rights should be provided to us in writing, addressed to Stephex Holding Comm. VA, at Lovegemstraat 8, 1861 Meise or via e-mail at Within the shortest reasonable time, we will provide you with the necessary information and/or the measures take in response of your demand. In any case, we strive to respond to your request within one month as of receipt thereof, which can be extended to two months in case of very complex or a high number of demands.

To the extent we rely on your consent as legal basis for our processing activities, you shall always have the right to withdraw your consent at any point in time and without prejudice to the lawfulness of the processing based on the consent given prior to its withdrawal.

  • How Do We Use Cookies? 

When you visit the website, we may place a “cookie” on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. Cookies and other similar technology can make it easier for you to use the website during future visits. Cookies only record which areas of the website have been visited by the computer in question, and for how long. This information allows Stephex to understand how our website is being used so we can assess how well it is working and to help us make decisions about how to improve it.  

Stephex only uses strictly necessary cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. These cookies are usually only set in response to actions made by you, such as setting your privacy preferences, logging in or filling in forms.  If you do not wish to have these cookies stored on your computer you can easily change your web browser to refuse them, or to let you know when you get a new cookie. Please refer to your browser instructions to learn more about these functions. If you decide to switch off cookies, it is possible that some graphical elements no longer appear at their best, or that you are no longer capable to use certain features of Stephex. To enjoy the website to the full we recommend you to leave these cookies switched on.

  • What about Links to other Websites?

Our website may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. Stephex is not responsible for how such third parties collect, use or disclose your Personal Data. You should review the privacy policies of these websites before providing them with Personal Data.

  • How is Your Personal Data Protected?

Stephex endeavours to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the Personal Data in question. These safeguards are designed to protect your Personal Data from loss and unauthorized access, copying, use, modification or disclosure.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while this website strives to protect your Personal Data, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this website receives your transmission, we make commercially reasonable efforts to ensure its security on our systems.

  • Your Personal Data is Important to Us

By using our website, we assume that you have read and understood the information about the collection, use and disclosure of your Personal Data as explained in this Privacy Policy.

We reserve the right to add to or amend this Privacy Policy at our sole discretion, without prior notice to you. If we change this Privacy Policy, we will provide you with a copy of the new version by posting the new version on our website. The renewal of this Privacy Policy will not result in a decrease of the level of protection of your personal data. Please review our Privacy Policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal data. Your continued use of the website, following the posting of changes to these terms means that you consent to those changes.

You can contact us at any time for more information regarding our privacy policy and/or to ask to see the Personal Data that we hold about you, at

Date Last Reviewed: March  2021

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